PRIVACY POLICY FOR AGRIFRAME.CO.ZA

Last Updated: May 2026

1. Introduction

Welcome to agriframe.co.za. This website is owned and operated by ROBHAR Enterprises Pty Ltd, Registration Number: 2012/138540/07, located in Cape Town, South Africa. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Protection of Personal Information Act (POPIA), Act 4 of 2013.

2. The Information We Collect

We collect personal information directly from you when you interact with our website. This includes:

  • Contact Data: Name, email address, physical address, and phone number.
  • Technical Data: IP address, browser type, operating system, and cookie tracking data.
  • Inquiry Data: Information provided when using our contact or quote forms.

3. Purpose of Processing

We only process your data for clear, explicit, and lawful business functions:

  • To respond to inquiries and provide requested agricultural or framing services.
  • To optimize website performance, user experience, and overall traffic analytics.
  • To comply with statutory legal obligations within South Africa.

4. Disclosure to Third Parties (Operators)

We do not sell your personal data. We may share your information with trusted third-party service providers (Operators) who help run our website and business. These parties are bound by strict contractual obligations to match our security levels and remain fully compliant with POPIA. We do not transfer your data outside South Africa unless the destination country offers equivalent privacy laws.

5. Data Security Safeguards

We implement rigorous technical and organizational security measures to protect your information from unauthorized access, loss, or destruction. Our safety procedures include:

  • Full website encryption via Secure Socket Layer (SSL) certificates.
  • Restricted access controls for our internal personnel on a strict need-to-know basis.
  • Regular updates to firewalls, malware scanners, and digital security infrastructure.

6. Data Retention and Destruction

We retain your personal information only as long as necessary to fulfill the initial collection purposes or satisfy statutory record-keeping periods. Once this time expires, we permanently destroy or de-identify your records using secure methods that prevent reconstruction.

7. Your Data Subject Rights

Under POPIA, website visitors hold explicit rights regarding their personal data. You have the right to:

  • Access: Request a free copy of the personal data we hold about you.
  • Correction: Demand that we update or fix inaccurate, incomplete, or outdated records.
  • Destruction: Request that we delete personal data we are no longer legally permitted to retain.
  • Objection: Object to data processing for direct marketing or opt-out of cookie tracking.

8. Direct Marketing and Cookies

We will never send you unsolicited electronic communications unless you actively opt-in. Our website utilizes cookies to improve navigation. You can freely accept or reject non-essential cookies via our website’s tracking cookie banner.

9. Contact Details of our Head / Information Officer

Company: ROBHAR Enterprises Pty Ltd (Subdivision: agriframe.co.za)
Physical Address: DK Couriers Building, Unit 3, 52 Willow Road, Stikland Industrial, Cape Town, South Africa, 7530
Information Officer: Robert Knuffel
Email Address: info@agriframe.co.za
Phone Number: 063 684 6515

10. Lodging Complaints

If you believe we have processed your information unlawfully, you have the right to lodge a formal complaint with the South African Information Regulator:

PAIA MANUAL FOR ROBHAR ENTERPRISES PTY LTD

Prepared in terms of Section 51 of the Promotion of Access to Information Act 2 of 2000 (as amended)

1. Purpose of the Manual

This manual facilitates the public’s access to records held by ROBHAR Enterprises Pty Ltd (and its subdivision agriframe.co.za). It details the subjects, categories, and procedures required to formally request information under PAIA.

2. Company Contact Details (Section 51(1)(a))

Chief Executive / Head: Robert Knuffel
Designated Information Officer: Robert Knuffel
Physical Address: DK Couriers Building, Unit 3, 52 Willow Road, Stikland Industrial, Cape Town, South Africa, 7530
Postal Address: Same as physical address.
Email Address: info@robhar.co.za
Phone Number: 063 684 6515
Website: agriframe.co.za

3. The PAIA Guide (Section 51(1)(b)(i))

The South African Information Regulator has compiled a comprehensive guide containing clear information on how to use PAIA. This guide is available in all official languages on the Information Regulator Portal.

4. Records Automatically Available (Section 51(1)(b)(ii))

No formal PAIA request is required to access the following categories of records:

  • Information voluntarily published on agriframe.co.za.
  • Marketing brochures and public-facing product information.
  • General corporate profiles.

5. Records Held in Accordance with Other Legislation (Section 51(1)(b)(iii))

Where applicable, the company retains statutory records under the following legislation:

  • Companies Act No. 71 of 2008.
  • Basic Conditions of Employment Act No. 75 of 1997.
  • Labour Relations Act No. 66 of 1995.
  • Value Added Tax Act No. 89 of 1991.
  • Income Tax Act No. 58 of 1962.
  • Protection of Personal Information Act No. 4 of 2013.

6. Description of Subjects and Categories of Records Held (Section 51(1)(b)(iv))

The company maintains administrative and operational internal records divided into the following categories:

  • Operational Records: Technical drawings, structural parameters, project configurations, and installation records relating to agricultural framing frames.
  • Financial Records: VAT records, annual financial statements, tax assessments, banking details, invoices, and supplier receipts.
  • Human Resources: Employment contracts, internal policies, and personnel details (if applicable).
  • Customer Records: Customer names, interaction logs, quote histories, and service agreements.

7. Processing of Personal Information Under POPIA (Section 51(1)(c))

  • Purpose of Processing: To process quotes, complete framing installations, manage client billing, and market our specialized solutions.
  • Data Subject Categories: Clients, website visitors, suppliers, and prospective business partners.
  • Recipients of Personal Information: Internal administrative teams, sub-contractors, or specialized logistical third-party operators.
  • Cross-Border Transfers: Data stays inside South Africa unless global cloud services require cross-border storage under matching data protection standards.
  • Security Measures: Implemented SSL encryption protocols, firewalls, localized access permissions, and periodic data purges.

8. Detail on How to Request Access to a Record

  1. The requester must use Form 2 (available directly via the Information Regulator website).
  2. Submit the completed form alongside proof of the required Request Fee to the Information Officer’s email address.
  3. The application must provide sufficient context to uniquely identify the records requested and state the requester’s identity credentials.
  4. The Information Officer will formally respond within 30 days confirming or denying the request.